Data & Reporting Single Customer View: What it is and why you need it SCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. 18 Feb 2022 Share Service & Support 5 essential customer engagement metrics and KPIs Which user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 02 Feb 2022 Share Service & Support 4 tips for creating a customer-centric experience How can you push your organization to become more customer-centric? 06 Oct 2021 Share Service & Support 4 customer service challenges (and how to solve them) We discuss some challenging situations in customer service and how to overcome them. 29 Sep 2021 Share Experience the Insightly platform for yourself Request a demo