The Insightly Blog

Explore CRM trends, best practices, and Insightly product news

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Best Practices

5 Ways To Improve Customer Focus

Examine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey.

Service & Support

5 essential customer engagement metrics and KPIs

Which user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success.

Best Practices

The CRM process is flawed. Here is why.

Find out how to gain more insights and deliver better experiences with a unified CRM.

Sales

5 key CRM integrations in 2021

Let’s explore why you need CRM integrations & which ones are this year’s must-haves.

Business & tech

Reconnecting with customers in a post-pandemic world

How to reset your strategy when it comes to everyone you depend on.

Business & tech

How voice search is transforming the user interface

A quick look at how voice search and technology is changing the user interface.

Customer

What is customer service?

Learn the basics & get tips on providing a stellar customer service.

Customer

What is customer success?

Learn about the foundation & evolution of customer success

Customer

How to measure customer relationships with a CRM

The right metrics will help you determine the strength of your customer relationships

Sales

Delivery: The culmination of your sales cycle

Downstream delivery is as important as managing sales pipelines

Data & Reporting

Why closed-won is just the beginning of business

Without the right approach to post sale, adding customers can be quite disruptive

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