Best Practices 5 Ways To Improve Customer Focus Examine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey. 25 Feb 2022 Share Service & Support 5 essential customer engagement metrics and KPIs Which user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 02 Feb 2022 Share Best Practices The CRM process is flawed. Here is why. Find out how to gain more insights and deliver better experiences with a unified CRM. 11 Dec 2021 Share Sales 5 key CRM integrations in 2021 Let’s explore why you need CRM integrations & which ones are this year’s must-haves. 01 Jul 2021 Share Business & tech Reconnecting with customers in a post-pandemic world How to reset your strategy when it comes to everyone you depend on. 06 May 2021 Share Business & tech How voice search is transforming the user interface A quick look at how voice search and technology is changing the user interface. 09 Apr 2021 Share Customer What is customer service? Learn the basics & get tips on providing a stellar customer service. 03 Feb 2021 Share Customer What is customer success? Learn about the foundation & evolution of customer success 24 Sep 2020 Share Customer How to measure customer relationships with a CRM The right metrics will help you determine the strength of your customer relationships 10 Aug 2017 Share Sales Delivery: The culmination of your sales cycle Downstream delivery is as important as managing sales pipelines 06 Jul 2017 Share Data & Reporting Why closed-won is just the beginning of business Without the right approach to post sale, adding customers can be quite disruptive 09 May 2017 Share Experience the Insightly platform for yourself Request a demo