Product News Q2–2022: Product updates to Insightly AppConnect, Service, Marketing, and CRM Introducing new Insightly Marketing features in Q3 2020 product release 01 Jun 2022 Share Best Practices CX survey shows companies overestimate customer support satisfaction Think your team is killing it when it comes to customer service? The data says otherwise. 18 Mar 2022 Share Best Practices CRM Implementation: Steal this proven process Up to 69% of CRM projects fail because of poor implementation. How do you avoid the pitfalls? 17 Mar 2022 Share Data & Reporting Single Customer View: What it is and why you need it SCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. 18 Feb 2022 Share Service & Support 5 essential customer engagement metrics and KPIs Which user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 02 Feb 2022 Share Best Practices Use these KPIs to optimize your customer service efforts Learn which customer service KPIs we use to drive our company’s success 22 Dec 2021 Share Best Practices The CRM process is flawed. Here is why. Find out how to gain more insights and deliver better experiences with a unified CRM. 11 Dec 2021 Share Best Practices Customer service + success: designed to drive exceptional experiences Differentiating yourself from the competition with customer service. 04 Nov 2021 Share Service & Support 4 tips for creating a customer-centric experience How can you push your organization to become more customer-centric? 06 Oct 2021 Share Service & Support 4 customer service challenges (and how to solve them) We discuss some challenging situations in customer service and how to overcome them. 29 Sep 2021 Share Experience the Insightly platform for yourself Request a demo